In this article, Hannah Absalom reflects on a knowledge exchange visit to a Florentine innovation lab facilitated by Euniwell, the European University for Well-being. At the Rethinking Homes Network, we strongly support co-design approaches to undertaking social housing work, especially work that affects tenants. This article describes the work of Sociolab, who apply a human-centred design approach to their work. Reflecting on this visit draws out issues of conflict and how it is ever present in processes that bring together diverse groups of people. A case is made to consciously work with conflict if the benefits of co-design are to be fully actualised. You can read the original article here.